Privacy Policy | ROLIM Group Kenya – Your Trust, Our Commitment

At ROLIM Group Kenya (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, products, or services, including purchases of:

  • White Boards (Heavy Duty, Free-Standing, Magnetic, Dry Erase, etc.)
  • Notice Boards (Sliding Glass, Pin, Imported, Outdoor Lockable, etc.)
  • Graph/Grid Boards (Laminated, Magnetic, Heavy Duty)
  • Chalkboards, Honors Boards, Glass Boards
  • Stands & Accessories (Flip Chart Stands, Tripod/Wheeled Stands, Whiteboard Stands)

By using our website www.rolimgroup.co.ke or purchasing our products, you agree to the terms of this policy.

1. Information We Collect

We collect the following data to fulfill orders, improve services, and communicate with you:

  • Personal Information: Name, email, phone number, delivery address, and payment details (via M-Pesa, bank transfers, or cash on delivery).
  • Transaction Data: Order history, product preferences (e.g., Heavy Duty White Boards vs. Glass Boards), and invoice records.
  • Technical Data: IP address, browser type, and cookies (see Section 5) to enhance website functionality.
  • Communications: Records of emails, calls, or WhatsApp messages related to inquiries, repairs, or returns.

2. How We Use Your Information

Your data helps us:

  • Process orders for products like Free-Standing Notice Boards or Laminated Graph Boards.
  • Arrange delivery based on location, product size, and weight.
  • Provide customer support for repairs, returns, or warranty claims.
  • Send promotional updates (with your consent) about new products or offers.
  • Improve our website and product offerings through analytics.

3. Data Sharing & Disclosure

We respect your privacy and only share data under these circumstances:

  • Service Providers: Trusted third parties (e.g., delivery partners, payment processors) assisting with order fulfillment.
  • Legal Compliance: If required by Kenyan law, courts, or regulatory authorities.
  • Business Transfers: In case of mergers, acquisitions, or asset sales.

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard measures to protect your data:

  • Encrypted payment gateways for transactions.
  • Secure storage of physical/digital records.
  • Restricted access to personal data for authorized staff only.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences (e.g., product views).
  • Analyze traffic patterns for items like Outdoor Lockable Noticeboards or Tripod Stands.
  • Enable features like shopping carts.
    You can disable cookies via your browser settings, but this may limit website functionality.

6. Your Rights

Under Kenya’s Data Protection Act 2019, you have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Object to data processing (with legitimate reasons).

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders (e.g., warranties for Heavy Duty Notice Boards).
  • Comply with legal/tax obligations (typically 2 years post-transaction).
  • Resolve disputes or support repair requests.

8. Third-Party Links

Our website may link to external sites (e.g., payment portals). We are not responsible for their privacy practices.

9. Children’s Privacy

Our products and services are not directed at individuals under 18. We do not knowingly collect their data.

10. Policy Updates

We may update this policy periodically. Changes will be posted on our website with a revised effective date.

ROLIM Group Kenya – Delivering Quality, Protecting Your Privacy.